Privacy Policy
Last Updated: October 18, 2025
Octane Solutions ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, including through our website at https://app.shiney.ai/v2/preview/okLUsDdJKeJrd6LoeA1m?notrack=true (“Website”) and any associated AI tools, integrations, or platforms operated by us.
1. Information We Collect
We may collect the following types of personal and technical information when you use our services:
Personal Information: Names, email addresses, payment details, and other contact information you provide.
Usage Data: IP addresses, device information, browser type, and analytics data.
User Inputs: Conversations, prompts, or text entered into our AI tools and chat interfaces.
Cookies and Tracking Technologies: Used for analytics, personalization, and marketing optimization.
We collect this information directly from you via forms, chat interactions, or when you use our AI features, and automatically via cookies and analytics tools.
2. How We Use Your Information
We process your information to:
Provide and operate our AI-driven services.
Improve the accuracy, functionality, and performance of our systems.
Offer customer support and respond to inquiries.
Process transactions securely.
Conduct marketing communications, where permitted.
Comply with legal obligations and prevent fraudulent activity.
We do not use your personal data to independently train AI models. However, third-party AI providers we use (such as OpenAI or Grok) may use anonymized or aggregated data to improve their own systems, consistent with their privacy policies.
3. Third-Party Services
We use trusted third-party providers to operate, host, and support our services, including:
Hosting & Infrastructure: AWS, Azure
Payments: Stripe
AI Services: OpenAI API, Grok
Analytics & Tracking: Google Analytics, Meta Pixel
Communications: Twilio, Go High Level
These providers may process your information on our behalf and are bound by data protection and confidentiality agreements.
4. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Data is typically retained for up to 7 years or deleted earlier upon user request.
5. Security Measures
We use industry-standard security measures, including encryption and secure data storage systems, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we take reasonable precautions, no online system is completely secure, and we cannot guarantee absolute security.
6. International Data Transfers
Your data is processed and stored in New Zealand. We currently do not transfer personal data internationally.
If this changes, we will ensure appropriate safeguards are implemented in compliance with applicable data protection laws.
7. Your Rights
Depending on your location and applicable law (including the Privacy Act 2020, GDPR, and CCPA), you may have the following rights:
Access and Correction: Request access to or correction of your personal information.
Deletion: Request deletion of your personal information.
Data Portability: Request a copy of your data in a portable format.
Objection and Restriction: Object to or request restriction of processing.
Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at [email protected].
8. Cookies and Tracking Technologies
We use cookies and similar technologies for analytics, functionality, and marketing purposes.
You may choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
9. AI Data Handling
Our AI systems process user inputs to generate responses and support automation features.
While we do not directly use your data for model training, some third-party AI tools (e.g., OpenAI, Grok) may process data for system improvement in accordance with their privacy policies.
We encourage users not to input sensitive personal information unless necessary.
10. Automated Decision-Making
Octane Solutions does not engage in automated decision-making that produces legal or significant effects on individuals.
However, third-party AI providers we integrate with may use automated systems to deliver responses or recommendations.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If you believe we have done so inadvertently, please contact us for prompt deletion.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website with the updated effective date.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us at:
Octane Solutions
Email: [email protected]
Website: https://app.shiney.ai/v2/preview/okLUsDdJKeJrd6LoeA1m?notrack=true
Jurisdiction: New Zealand
Compliance Note:
This Privacy Policy complies with the New Zealand Privacy Act 2020, and incorporates principles consistent with the GDPR (EU/UK) and CCPA (California) for transparency, fairness, and accountability.